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Instant Quote
Frequently Asked Questions
Quoting Process
Add-On Services
File Upload & Security
Design and Engineering
Materials and Finishing
Production and Delivery
Support & Communication
Quoting Process
Q: How long does it take to get a quote?
Q: What file formats do you accept?
Q: Can I get a quote without a CAD file?
Q: Can I submit ITAR, FFL, or other controlled parts?
Q: What if my part is too complex for instant quoting?
Q: Can I update or cancel my order after submitting?
Q: How do I pay for my order?
Add-On Services
Q: What add-on services do you offer?
Q: Which add-on services are available instantly?
Q: Which add-on services require a manual request?
Q: How do I request an add-on service?
Q: Can I combine multiple add-on services in one order?
Q: Can I get a sample of laser marking before production?
Q: Are there minimum order quantities for add-on services?
File Upload & Security
Q: How is my uploaded data and intellectual property protected?
Q: Can I upload multiple files for one quote?
Design and Engineering
Q: What tolerances can you achieve?
Q: Can you help optimize my design for manufacturing?
Q: What's the minimum wall thickness you can machine?
Materials and Finishing
Q: What materials do you work with?
Q: Do you offer material certification or traceability?
Q: Can you source specialty or customer-supplied materials?
Production and Delivery
Q: What are typical lead times?
Q: Do you provide certificates of compliance?
Q: What shipping options are available?
Q: Can you ship internationally?
Support & Communication
Q: How do I contact support if I have a question about my order?
Q: Will I receive updates on my order status?
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