Ordering is easy! Upload a 3d model to our quoting tool, choose the manufacturing process, select a material, and define your hole features and tolerances. Within minutes you’ll have your quote and can submit an order.
If you run into issues at any step, just “Ask for help” and your part will be sent to our team for a manual review.
You will receive status updates by email through each step of the manufacturing process. You may also see the status by logging into your account.
Unexpected delays are unfortunately a common part of the manufacturing industry. Machines need repairs, tools break, and parts are sometimes scrapped. It goes with the territory. The progress tracker in your online account will keep you informed on what step your order is in, and if something causes your order to miss the deadline we will notify you as soon as possible and work with you to find an agreeable resolution.
Pricing for shipping by UPS, FedEx, and USPS will be automatically calculated in your cart. We are also able to arrange LTL shipments if your order requires it due to size or weight. You may also arrange your own LTL shipping, or pick up the order yourself at our shop in Kenosha.
Let us know at info@tenutaindustrial.com and we’ll remedy the situation with the shipping company and expedite replacement parts if the situation warrants it.
We welcome any and all feedback! If you find an issue with your order, please reach out by email referencing your order number. Additionally, you’ll receive a feedback email following your order that you may share more about your ordering experience.
We accept all major credit cards, business checks with prior approval, and bank transfers.
Please send an email with your request using the subject line “Payment Terms – [your company name]” to info@tenutaindustrial.com. We may request credit and bank references. Upon approval, the option will automatically be added to your online account as well as those within your organization (if applicable).
If you believe the quoting tool is flagging something in error, click “Ask for help”, attach any supporting documents, and submit the part for manual review. We’ll respond with either a price for your parts or feedback to improve the manufacturability of your part. From there you can continue through the checkout process like normal or make adjustments and resubmit your order.
Absolutely! Our engineers and machinists have experience with a wide variety of projects across all industries. In fact, when machinists are involved in the design process, there is often significant cost savings in the long run. Their practical expertise can help identify potential manufacturing issues early, leading to more efficient production and reduced expenses. For more information about these services and to share details on your project, please contact us via email.
We offer two options for defining tolerances in the quoting software. The first is by uploading a fully defined drawing with your 3d model. The tolerances in the print will supersede any selections you make in the software unless otherwise noted. The second is to agree to general ISO 2768-mk tolerances that are the basis for our internal standards. These were created by people smarter than us to define tolerances for general purpose parts of all sizes. Holes can also be defined in the software so you can define a reamed, threaded, or general hole without uploading a print.
As a small shop, we have not dedicated the resources to being certified by any of the industry organizations. However, in many cases our processes and standards meet or exceed these certifications. If you have a specific question on our quality procedures feel free to send us an email.